Cancellation, Deposit & Refund Policy

Customers should cancel or reschedule within the cancellation period displayed during the booking process.

The booking system displays the applicable cancellation deadline before an appointment is confirmed.

Some services may require a deposit.

The amount of the deposit and whether it is refundable or transferable is clearly disclosed before the customer submits payment.

If a customer cancels after the disclosed cancellation deadline, an applicable deposit may be forfeited in accordance with the policy shown when the appointment was booked.

Customers who do not attend their scheduled appointment and do not provide the required notice may forfeit an applicable deposit.

Where permitted, appointments may be rescheduled according to the booking rules displayed during scheduling. You can manage an existing appointment with your confirmation code.

Customers with concerns regarding a completed service should contact Kingdom Cutz as soon as reasonably possible so the matter can be reviewed.